Work Experience
I worked at PT. MNC Kabel Mediacom a.k.a MNC Play as IP Network Operational & Maintenance from September 2022 until March 2024.
The following is my job description during my time working at PT. MNC Kabel Mediacom: Troubleshooted problems occurred with both residential and corporate customers. Troubleshooted problems occurred on active devices (Note: Layer 2 and Layer 3 Device). Took responsibility for providing a fast-responses escalation that corresponded to another division or stakeholder. Coordinated with internal and external teams to guarantee network durability and performance for customers. Maintained network environment in coverage of Metro-Ethernet, Next-Generation Network (NGN), and Gigabit Passive Optical Network (GPON). Maintained and monitored across intercity links of MNC Play. Reported all activities that corresponded to anoter team. Took responsibility for any trouble tickets from another team.